FAQ & Site Info

Terms of Service

1)Shipping and Delivery

Orders are processed within 3–5 working days (Monday–Friday, excluding weekends and public holidays).

Shipping is international and products may be dispatched from abroad, including from our partner warehouse in Germany.

Estimated delivery time is typically 15–25 business days depending on the destination.

Once shipped, a tracking number will be provided (where applicable).

2. Returns and Refunds

Due to the nature of health and beauty products, we do not accept returns .

Refunds may be considered for damaged or incorrect items received. Contact us within 7 days of receiving your order with proof (e.g., photos).

Return shipping costs are the responsibility of the customer unless the error was on our part.

3. Product Use and Safety

Always read labels, instructions, and warnings before using any product.

We are not responsible for any adverse reactions caused by misuse or allergic responses. Consult a healthcare professional if unsure.

4. Privacy Policy

We respect your privacy and are committed to protecting your personal data.

Your information is used only for order processing and communication. We do not sell or share your data with third parties without consent.

5. Limitation of Liability

Our liability is limited to the value of the product purchased.

We are not liable for any indirect, incidental, or consequential damages related to product use or delivery delays.

6. Changes to These Terms

We may update these terms and conditions from time to time. Any changes will be posted on this page.

9. Contact Us
If you have any questions, please contact our support team at [your email address].